Wrap Help
Wrap help, minus the runaround
Hi. Glad you found us.
If your wrap is doing its job, excellent. If the box arrived broken, the cutter is refusing to cooperate, or the roll is acting strange, let’s fix it.
A real person reads every message sent through the form below. Include your order number if you have it, and tell us what happened in your own words.
First pull, no drama.
- Slide the removable end panel out of the bamboo organizer.
- Place the roll inside and pull a small section of wrap toward the dispensing opening.
- Guide the leading edge through the long opening and lay it flat across the cutting track.
- Replace the end panel, pull out what you need, and slide the cutter across.
- Leave a small edge draped over the front of the dispenser so it is easy to grab next time. Make it as generous as you like—the wrap is compostable.
The edge slipped inside
Slide the end panel off, find a clean leading edge, and guide it back through the dispensing opening. Then leave a small edge draped over the front so it is ready for the next pull.
The cutter is not cooperating
Make sure the wrap is lying flat across the track. If the cutter still will not glide or cut properly, send us a note below.
The wrap seems defective
It should pull, cling, and cut without becoming the evening’s main project. Tell us what it is doing and we will help.
Something arrived wrong?
- If the bamboo organizer arrived broken, we will send a replacement.
- If the sliding cutter is defective, we will send a replacement cutter.
- If the wrap is defective, we will send a fresh roll.
No complicated form. No runaround. Send us your order number and a quick description below. We’ll reply by email; attach one clear photo showing the problem so we can take care of the right replacement.
Need to change or cancel Subscribe & Save?
No awkward phone call required. You can skip an order, pause, update your address or payment method, or cancel from your secure Shopify subscription page.
- Open the subscription page and enter the email address used at checkout.
- Enter the six-digit code Shopify sends to that email.
- Choose Subscriptions, then select the subscription you want to change.
- Choose Cancel subscription and confirm. You can also pause or skip the next order if you just need a break.
If the link gives you trouble, use the form below. Send the email address on the subscription and tell us what you want changed. We will help.
Send us a note.
Order question, product problem, or something completely different? Use the contact form below. We would rather hear about the small problem now than let it become a big frustration later.
