Refund policy

30-day returns

If your Green Stand Market purchase is not right for you, contact us within 30 days of delivery to start a return. The item must be in its original box and the wrap roll must be unopened. Opened wrap rolls are not returnable.

Start a return

Send us a message with your order number and the item you want to return. We will walk you through the process. Contact us before sending anything back so we can confirm the return address, instructions, and shipping arrangements for your order.

Refunds

For a full refund on a return, the package needs to arrive back at our warehouse before we process the refund. Contact us with your order number if you need an update on your return.

Broken cutter? We will replace it.

We replace a broken cutter at no charge at any time. Contact customer support and tell us what happened.

Damaged or defective items

If your dispenser arrived broken, the cutter is defective, or the wrap is defective, contact us for a replacement. Describe the problem in the form; you can reply to our email with a photo.